RETURN AND REFUND POLICY

Thank you for shopping with us! We strive to ensure your complete satisfaction with our products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

The turnaround time for the processing of returns would be within 07 business days from the date of request.

If 7 days have gone by since your purchase, unfortunately we will not be able to give you a refund or an exchange.

At Dheeru Maa International, we believe in Customer Service as our first and foremost priority and hence we have designed a simple Returns and Exchange Policy for our customers.

For our customer’s knowledge, it’s important that we inform you about the make of our products. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other.

Thus, an irregular weave or print or a stitch should not be termed as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

In spite of these variables, at Dheeru Maa International, we stand by the premium quality of our products, and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

National Return and Exchange Guidelines

Any product purchased online shall be returned/exchanged on the following terms and conditions:

Quality Issues: If the product does not meet your expectations in terms of quality.
Manufacturing Defects: If the item is found to have a manufacturing defect.
Damaged Products: If the product arrives damaged during shipping.
Return Accepted: Returns/Exchange/Replacement to be accepted within 07 days of delivery
Returned Shipping Cost: Shipping costs for returning/exchanging/replacing product to be borne by the consumer. A return shipping fee of ₹100 is charged. In case of wrong/incorrect item sent, shipping costs borne by Dheeru Maa International.
Packaged Condition: Return packets to be adequately packaged to avoid damage during transit (sole responsibility of the consumer)
Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Cancellation charges: In case of cancellation of the order within the timeline, you will be charged 1.5% as payment gateway charges and the balance will be refunded to the original source in 7-10 working days or as per the Bank’s guidelines.

Return Process:

Return Contact: If you receive a faulty or damaged product, please send us an email with the required details, within 12 hours of the delivery. Please ensure that you take an unboxing video of the product and send it to us within 12 hours of receiving the shipment. Please mail us at info@dheerumaainternational.com or whatsapp us on +91 7836950789 to initiate a return/exchange
Return Pickups: Reverse pick ups are applicable only for a selected set of pin codes. You can check with our support team regarding the same or you will have to ship the item back to us.
Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
Pack the Item: Ensure that the bedsheet is securely packed in its original packaging, if possible, and include all original tags and labels.

Refund Process:

Approval of return: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Period: If approved, your refund will be processed within 8-10 business days, and a credit will automatically be applied to your original payment method.

Exclusions:

Please note that we cannot accept returns for:

Products that have been used or washed or damaged condition.
Items not purchased directly from our store.
Product damaged post delivery will not be accepted.
Incase of a product exchange a new order will have to be placed.
In case of minor design and colour variations. [Handloom products are subject to vary in terms of color, design, etc.]
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier service
Package refused by recipient.

Note:

Customers are requested to extend some time to the customer care team to revert to their queries.
In case of multiple items being ordered – if for any reason the product cannot be delivered customer can choose an alternate product or Dheeru Maa International will refund the amount.

Your satisfaction is our top priority. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. We are here to help!

Feel free to customize any specific details such as contact information and processing times to suit your business!

Global Return and Exchange Guidelines

Incase of international orders we do not offer a return and exchange policy due to the prohibitive nature of shipping costs.

However, returns will be only accepted in the following cases:

Genuine manufacturing defect
Damaged/defective/faulty/wrong product
in case any wrong item has been shipped to the customer.

All the above issues should be reported to our customer care team within 7 days from the date of delivery of the order.

Mode of refund

All the refunds for the payments made by way of Credit Card/Debit Card/Net Banking/Paytm shall be made in the same way in which the payments were made. We’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.

In Case of Cash on Delivery the refunds for the payments will be made by way of UPI or Net Banking to the customer.
Please provide us with your bank account details to initiate the refund.

Contact Us @: Please mail us at info@dheerumaainternational.com or whatsapp us on +91 7836950789 to initiate a return/exchange.

Thank you for choosing Dheeru Maa International We appreciate your support!